Inefficient scheduling is the single biggest time drain in field service. Skilled technicians waste nearly a full workday every week on admin. These are not small inefficiencies. They are structural and Agentforce was specifically designed to eliminate them. What Agentforce Field Service Actually Does and What It Does Not Touch The most important distinction to […]
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Every Salesforce release ships dozens of Flow updates. Most are incremental. Spring ’26 is different not because of any single feature, but because several updates arrived at the same time in a way that meaningfully changes what Flow can do natively, without custom code, third-party components, or workarounds that have been acceptable for years. The […]
On March 16, 2026, Salesforce made Agentforce Sales generally available. Not a preview. Not a pilot for select customers. Generally available meaning every Salesforce org with the right licensing can deploy a digital sales workforce today. The question worth sitting with is not “what is it?” It is “what does it make obsolete, and what […]
When Agentforce launched, the conversation was almost entirely about customer service deflection. Route the FAQ queries. Handle the password resets. Reduce Tier-1 ticket volume. That is a legitimate use case. It is also the smallest version of what Agentforce is capable of doing inside a Salesforce org that runs multiple clouds. Why Single-Cloud Agentforce Deployment […]
Agentforce has now reached 18,500 customers and is generating roughly $540 million in annual recurring revenue, growing at 330% year over year. That number sounds like validation. What it does not tell you is how many of those deployments are actually running in production and delivering measurable business outcomes. The Data Quality Catch-22 Nobody Warns […]