Salesforce Service Cloud Voice is a powerful solution that brings together telephony and CRM into one seamless platform. Below are some essential tips and techniques every admin or developer should know when working with Service Cloud Voice. 1. How to Troubleshoot Omni-Channel Login Issue in Service Cloud Voice? If agents are facing issues with Omni-Channel […]
Author Archives: Hokoriam
Are you looking to seamlessly integrate Amazon Connect with Salesforce Service Cloud Voice? This guide walks you through each configuration step to get your contact center up and running with real-time voice capabilities directly within Salesforce. ✅ Prerequisites Before you begin, make sure you have the necessary admin permissions in Salesforce and access to an […]
Introduction Are you struggling to make sense of your Salesforce data? We specialize in building powerful, dynamic Salesforce Reports and Dashboards that bring your business metrics to life. Whether you are in Sales, Marketing, Customer Support, or Finance—our custom-built dashboards will help you monitor, analyze, and take action faster. Why Choose Our Salesforce Reporting Services? […]
When working with bulk data in Salesforce, triggers and batch jobs can quickly run into governor limits. In this blog post, I’ll share a powerful pattern using Queueable Apex to safely and efficiently process large datasets and upsert Account records from a custom object LargeDataImport__c. 🧠 Use Case Imagine you’re importing thousands of external records […]
IntroductionIntegrating Razorpay with Salesforce can significantly streamline your payment process. This post explains how to send a Razorpay payment link to a customer directly from a Salesforce Quote record using Apex, and how to track the payment status using an InvocableMethod. This is especially useful for automating B2B transactions within Salesforce workflows. 🔗 Step 1: […]
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🛠️ How to Replace the Salesforce Logo with Your Company Logo on the Portal Reset Password Page
If you’re struggling to replace the default Salesforce logo on your Experience Cloud (Community/Portal/B2B LWR) reset password page with your own branding, you’re in the right place. This guide will walk you through the process step-by-step using VS Code and Salesforce DX. ✅ Step 1: Retrieve Metadata from Salesforce Orgs First, retrieve the NetworkBranding metadata […]
Whether you’re setting up your Salesforce project, retrieving metadata, or deploying source code, having a handy VS Code command reference can save a lot of time. This cheatsheet covers essential CLI commands and useful tips for Salesforce development using Visual Studio Code. ⚙ Project Setup & Org Authentication Start your Salesforce journey by setting up […]
Enums in Apex are a great way to define a fixed set of constants, making your code more readable and reducing errors from hardcoded values. Here’s a helpful example that demonstrates how to use enums in Apex for order statuses, user roles, and payment methods. 🧑💻 Code Example: 🔹 Example 1: Order Status Enum Useful […]
1. LWC Architecture Component-Based Architecture Lifecycle Hooks 2. Data Binding & Decorators @api (Public Property/Method) @track (Reactive Properties) @wire (Reactive Data Fetch) 3. Component Communication Parent → Child Child → Parent (Custom Events) Cross-Component (Lightning Message Service) 4. Apex Integration Reactive (@wire) vs. Imperative Calls Apex Method Structure: 5. Lightning Data Service (LDS) getRecord and […]
Introduction: The Cost of Poor Customer Service Imagine this: A growing telecom provider, was hemorrhaging customers. Their support team was overwhelmed with calls, emails, and social media complaints. Customers waited on hold for 45 minutes only to repeat their issues to multiple agents. Field technicians missed appointments, and billing disputes took weeks to resolve. Negative […]