In today’s digital-first world, customers expect instant answers and personalized experiences. Businesses that fail to deliver quick and efficient support risk losing customers. This is where Salesforce Einstein Bots step in — AI-powered chatbots built directly into Salesforce to help automate conversations, resolve queries, and enhance customer experience. What is Salesforce Einstein Bot? Salesforce Einstein […]
Introduction In today’s connected business environment, no application can work in isolation. Salesforce, being the world’s leading CRM, often needs to exchange data with ERP systems, marketing platforms, payment gateways, or custom applications.Whether you want to sync customer records with SAP, send marketing data to HubSpot, or fetch order details from your eCommerce platform, Salesforce […]
What’s New in Salesforce – Summer ’25 & Beyond Salesforce’s Summer ’25 release is here, and it’s packed with AI innovations, developer enhancements, and strategic acquisitions. Here’s a breakdown of the most important updates you should know. 1. Agentforce & AI-Powered Productivity The highlight of Summer ’25 is Agentforce, Salesforce’s next-gen AI agent platform. Key […]
Salesforce Service Cloud Voice is a powerful solution that brings together telephony and CRM into one seamless platform. Below are some essential tips and techniques every admin or developer should know when working with Service Cloud Voice. 1. How to Troubleshoot Omni-Channel Login Issue in Service Cloud Voice? If agents are facing issues with Omni-Channel […]
Are you looking to seamlessly integrate Amazon Connect with Salesforce Service Cloud Voice? This guide walks you through each configuration step to get your contact center up and running with real-time voice capabilities directly within Salesforce. ✅ Prerequisites Before you begin, make sure you have the necessary admin permissions in Salesforce and access to an […]