Introduction: The Cost of Poor Customer Service Imagine this: A growing telecom provider, was hemorrhaging customers. Their support team was overwhelmed with calls, emails, and social media complaints. Customers waited on hold for 45 minutes only to repeat their issues to multiple agents. Field technicians missed appointments, and billing disputes took weeks to resolve. Negative […]
Tag Archives: Salesforce Integration
IntroductionThe Salesforce Summer ’25 release is just around the corner, and it promises to redefine how businesses leverage CRM with cutting-edge AI, automation, and industry-specific innovations. Whether you’re an admin, developer, or end-user, these updates are designed to streamline workflows, enhance security, and drive smarter decisions. Let’s dive into the most anticipated features! 1. AI […]
Introduction Salesforce stores files using several key objects: ContentVersion, ContentDocument, ContentDocumentLink, ContentDocumentFeed, and ContentDocumentHistory. However, in most use cases, we primarily work with the first three—ContentVersion, ContentDocument, and ContentDocumentLink. What Are These Objects? Relationship Among These Objects Efficient vs. Inefficient Querying Inefficient Approach If you want to retrieve ContentVersion details of a record, a common […]
Integrating Salesforce with external systems is essential for businesses to synchronize data, automate workflows, and improve overall efficiency. This guide covers everything from the basics of Salesforce integration to advanced concepts, ensuring you become an expert in connecting Salesforce with various applications. Why Salesforce Integration Matters Integration allows Salesforce to seamlessly communicate with other platforms […]